POD is the abbreviation for "point of delivery" and represents a unique code used to identify your consumption location in our system. This code appears on your electricity bill and helps us accurately and efficiently locate the address where electricity is delivered. It is important to keep this code correct and up to date to avoid any confusion or issues related to the electricity supply service.
According to Law no. 220/2008, republished, with subsequent amendments and completions, the green certificate is the title that certifies the production of electricity from renewable energy sources. The certificate can be traded separately from the amount of electricity it represents, on an organized market, under the conditions of the law. The green certificate is not a financial instrument.
Electricity suppliers are required to purchase green certificates in order to deliver and invoice electricity to customers, including a certain quota of green certificates. On the bill, the supplier may display the number of green certificates corresponding to the amount of electricity delivered and the cost associated with them.
If you fall into multiple categories of vulnerable persons, it is important to know that you can only benefit from energy price compensation once. This is because there are rules and policies established for providing this support, and in most cases, only one compensation is granted regardless of the number of categories in which you fall.
The correspondence address is the place where you will receive electricity bills and other important notifications. This may be a different address from your domicile address, depending on your preferences.
It is mandatory to conclude the consumption convention between us and you. This convention contains the necessary information for billing the amounts of electricity when readings are not performed by the representatives of the distribution company or when you have not provided the self-read index. By concluding the consumption convention, we ensure a transparent and fair billing process based on the consumption data specified in this document.
Yes, you can sign an electricity contract even if you are not the owner of the residence or space where you want to benefit from the electricity service.
By signing a declaration on your own responsibility, you can conclude the contract regardless of your status, whether you are a tenant, heir, or user of the residence or space in question. This confirms that you have the right to sign a contract and benefit from the electricity service in accordance with the current legislation. It is important to obtain the agreement of the owner or administrator of the residence or space before signing the declaration and concluding the electricity supply contract.
Updating your personal data ensures that you receive all the necessary information correctly and on time. Keeping your data up to date means that your correspondence address, phone number, email address, and other essential information are correct and valid. To update your personal data, contact us and follow the provided instructions. Make sure to provide accurate and complete information to benefit from smooth services and to receive all important communications in a timely manner.
