Customer Rights
You have the right to access the electricity transmission and distribution networks and to consume electricity according to the consumption category in your supply contract.
You can request modification and completion of the supply contract or its annexes. You can also request additional acts to the contract if new elements arise or when you believe it is necessary to detail or complete certain clauses of the contract.
When there are faults or disturbances in the electricity networks, you can request us, as well as the representatives of the distribution company, to take measures to remedy these situations.
You have access to the measurement groups (meter) for self-reading the index.
Customer Obligations
You must pay the value of the bills for electricity and the services you benefit from, within the payment term specified in the contract.
It is necessary to allow the distribution representative access to the measurement group (meter) so that they can issue your regularization bill.
You must comply with the electricity supply contract. If it is not respected, the following consequences may occur:
a) Penalties
b) Temporary suspension of electricity supply
c) Termination of the electricity supply contract
You may be held responsible for damages caused to the network operator or us as the supplier due to your fault.
More information about customer rights and obligations can be found in:
Law 123/2012
ANRE Order 5/2023
ANRE Order 3/2022
