Mira Energy is an authorized energy supplier starting in 2024, with License no. 2454 issued on 31.01.2024 by the National Energy Regulatory Authority. Initially focusing on trading operations throughout 2023, the company expanded its services to the direct supply of electricity to final consumers, both household and industrial, starting in 2024.
View LicenseOur activity is distinguished by the efficient management of a diversified portfolio of power plants and active participation in all centralized electricity markets in Romania, enabling us to offer competitive tariffs and advantageous conditions to our customers.
The services offered by Mira Energy are designed to ensure customer comfort and include a range of benefits:
Through these initiatives, Mira Energy aims to be more than just an energy supplier, but a trusted partner for all its customers.
Customer Rights
You have the right to access the electricity transmission and distribution networks and to consume electricity according to the consumption category in your supply contract.
You can request modification and completion of the supply contract or its annexes. You can also request additional acts to the contract if new elements arise or when you believe it is necessary to detail or complete certain clauses of the contract.
When there are faults or disturbances in the electricity networks, you can request us, as well as the representatives of the distribution company, to take measures to remedy these situations.
You have access to the measurement groups (meter) for self-reading the index.
Customer Obligations
You must pay the value of the bills for electricity and the services you benefit from, within the payment term specified in the contract.
It is necessary to allow the distribution representative access to the measurement group (meter) so that they can issue your regularization bill.
You must comply with the electricity supply contract. If it is not respected, the following consequences may occur:
a) Penalties
b) Temporary suspension of electricity supply
c) Termination of the electricity supply contract
You may be held responsible for damages caused to the network operator or us as the supplier due to your fault.
More information about customer rights and obligations can be found in:
Law 123/2012
ANRE Order 5/2023
ANRE Order 3/2022
The law guarantees that, in your relationship with Mira Energy, you have the right to complete information. Before signing the supply contract, you must receive a free copy of the contract and the standard supply conditions.
During the pre-contract stage, Mira Energy is obliged to provide you with the following details in writing:
Ensure that the contract includes at least the following information:
Mira Energy must provide you, upon request, with a printed copy of the procedure for registering, investigating, and resolving customer complaints.
Mira Energy is also obliged to inform you of any changes in prices, billing methods, or other contractual terms in a direct and timely manner, being transparent and clear in communication.
If you do not agree with the proposed changes, you have the right to terminate the contract without incurring compensation, according to the current legal and contractual provisions.
In the event of pre-contractual disputes that are not resolved amicably, the parties may appeal to the National Energy Regulatory Authority (ANRE) for mediation, according to ANRE Order no. 35/2013.
For disputes that arise during the contract, if no consensus is reached, the parties may request the intervention of ANRE, in accordance with ANRE Order no. 61/2013 on the organization and functioning of the commission for resolving disputes.
Awarding Compensation and Reimbursements
The performance standard for electricity supply aims to evaluate and monitor requirements.
According to the legislation in force, if we do not meet the specified quality levels or fail to fulfill the obligations mentioned in the performance standard, you are entitled to receive compensation from us.
You have the right to receive compensation for any material damages caused by us or the distribution operator.
According to current regulations, you may receive compensation from us as follows:
a) via invoices, through successive compensation, until the payment obligation is extinguished;
b) via direct payment to your account using one of the methods specified in your electricity supply contract or another payment method chosen by you, within a maximum of 5 working days from the date of receiving the necessary payment information.
When sending the response to you, we will inform you about:
a) the compensation you are entitled to receive
b) the payment method
c) and the right to choose direct payment to your bank account at no additional cost
We will offer at least one option for direct compensation payment at no additional cost.
If you choose direct payment to your bank account, please provide the necessary data and information within a maximum of 10 working days.
For other payment methods that involve additional costs on our part, these costs will be borne by you.
It is important to note that if the information received from you is incorrect or not submitted within the established deadline, the compensation will be made through invoices.
When the distribution operator fails to meet the deadlines imposed by the Performance Standard, they will pay the compensation through us as the supplier, according to the provisions of the Performance Standard.
You are entitled to receive compensation for material damages caused by the distribution operator due to failure to meet the performance indicators regarding:
a) continuity of electricity supply
b) technical quality of the distributed electricity
c) and interruptions due to errors in operating the distribution networks.
More information about the methods of awarding compensation can be found in:
ANRE Order 83/2021
ANRE Order 25/2021
ANRE Order 91/2021
Any notification, complaint, petition, or any other form through which you express dissatisfaction with our services and expect a response or resolution is considered a complaint, according to ANRE Order 16/2015.
You can file a complaint if you are dissatisfied with our activities, such as:
Complaints can be submitted through the following methods:
The information required for processing complaints received from our customers is published on our website at www.miraenergy.ro.
The complaint registration form must be completed by the final customer. After sending it to us, we will provide you with the registration number and date of the complaint no later than the next working day after receiving the completed form.
Complaints are analyzed based on the documents provided by you and are handled by the responsible department, ensuring the confidentiality of your personal data.
Download the formResolving Pre-Contractual Disputes
According to ANRE Order 5/2023 approving the Electricity Supply Regulation for Final Customers, you have the right to file a complaint regarding the electricity supply activity and to benefit from transparent, simple, and inexpensive procedures for resolving such disputes.
If you are not satisfied with the resolution of your complaint or if a potential dispute is not resolved amicably, you may address the National Energy Regulatory Authority (ANRE) or appeal to other extrajudicial procedures for resolving complaints/disputes, as well as the competent courts.
If disputes arise during the conclusion of electricity contracts based on ANRE-regulated contracts or additional acts to such contracts, and the parties do not reach an agreement, they may address ANRE to initiate the resolution process according to ANRE Order 174/2020, which amends the Procedure for Resolving Disputes during the Conclusion of Contracts in the Energy Sector, approved by ANRE Order 128/2020.
More information on pre-contractual dispute resolution methods can be found in ANRE Order 174/2020.
For resolving disputes arising during the execution of contracts, if the parties do not reach an agreement, they may address ANRE for resolution according to ANRE Order 61/2013 approving the Regulation on the Organization and Functioning of the Commission for Resolving Disputes in the Wholesale and Retail Energy Markets.
If your right to information is violated, you can address the National Energy Regulatory Authority – ANRE.
ANRE
Str. Constantin Nacu nr. 3, Sector 2, Bucharest, Romania
Phone: 021. 327.81.00; fax: 021 312 43 65; toll-free number: 0800800410
E-mail: info@anre.ro
Website: www.anre.ro
The process of changing the electricity supplier is simple and free, offering consumers the freedom to choose the supplier that provides the most advantageous conditions.
Key aspects about changing the electricity supplier:
The process of changing the electricity supplier can be done in two ways:
Step 1: Comparing offers
Use the price comparator provided by the National Energy Regulatory Authority (ANRE) to find the offer that best suits your needs. Compare prices and conditions offered by different suppliers to make the best decision.
Step 2: Submitting the necessary documents
Send all the necessary documents to the chosen supplier to conclude the supply contract. These may include: copies of the identity document, the registration certificate with the National Trade Register Office (for legal entities), the statement of ownership status (owner, tenant, etc.), or other documents requested by the supplier, such as: POD, the name of the current supplier, the self-read meter index, etc.
Step 3: Document verification
The supplier will check all the submitted documents to ensure they are complete.
Step 4: Signing the contract
After verifying the documents, you will receive the contract to be signed. You can receive the contract by e-mail or another communication method chosen by you.
Step 1: Accessing the POSF offer comparator
Access the POSF offer comparator and analyze the available offers. Select the offer that best suits your needs in terms of price and conditions.
Step 2: Uploading the necessary documents
Upload all the documents, data, and information necessary to conclude the supply contract. Ensure that all the requested documents and information are correct and complete. Do not forget to submit the self-read meter index (except for cases where the consumption point is new and does not have a meter installed).
Step 3: Document verification and validation
The documents and information provided by you will be verified and validated through the POSF platform.
Step 4: Signing the contract
If all the documents and information are validated and correct, you will sign the supply contract through the POSF platform. For more details on using the POSF platform, follow the steps mentioned in the "Final Customer User Manual" posted on the POSF website: https://posf.ro/.
To report any power outages or problems with the distribution network, you can directly contact the Distribution Operator responsible solely for the network in your consumption area using the phone numbers provided below:
MUNTENIA (Bucharest, Ilfov, Giurgiu counties):
Distribution Operator RETELE ELECTRICE MUNTENIA S.A.
☎️ 0800.070.888*
BANAT (Arad, Caraș-Severin, Hunedoara, Timiș counties):
Distribution Operator RETELE ELECTRICE BANAT S.A.
☎️ 0800.070.444*
DOBROGEA (Călărași, Constanța, Ialomița, Tulcea counties):
Distribution Operator RETELE ELECTRICE DOBROGEA S.A.
☎️ 0800.070.555*
MOLDOVA (Bacău, Botoșani, Iași, Neamț, Suceava, Vaslui counties):
Distribution Operator: DELGAZ GRID S.A.
☎️ 0800.800.929*
OLTENIA (Argeș, Dolj, Gorj, Mehedinți, Olt, Teleorman, Vâlcea counties):
Distribution Operator: DISTRIBUȚIE ENERGIE OLTENIA S.A.
☎️ 0800.500.000*
MUNTENIA NORD (Galați, Brăila, Buzău, Dâmbovița, Prahova, Vrancea counties):
Distribution Operator DISTRIBUTIE ENERGIE ELECTRICA ROMANIA S.A.
☎️ 0800.150.044*
TRANSILVANIA SUD (Alba, Brașov, Covasna, Harghita, Mureș, Sibiu counties):
Distribution Operator DISTRIBUTIE ENERGIE ELECTRICA ROMANIA S.A.
☎️ 0800.801.929*
TRANSILVANIA NORD (Bihor, Sălaj, Bistrița-Năsăud, Cluj, Maramureș, Satu Mare counties):
Distribution Operator DISTRIBUTIE ENERGIE ELECTRICA ROMANIA S.A.
☎️ 0800.400.929*
To stay updated on scheduled outages in electricity supply, we recommend visiting the website of the Distribution Operator that manages the distribution network in your region. This is the quickest and most up-to-date way to obtain information about maintenance work or other planned outages that may affect the electricity supply in your area.
Together for a sustainable future!
Recommendations for Efficient Electricity Use
Opt for energy-efficient appliances!
Reduce energy consumption in the kitchen!
Reduce energy consumption in the bathroom!
Organizations Dedicated to Energy Efficiency – Contact Information:
On March 4, 2022, the President of ANRE issued Order no. 15/2022 approving the Methodology for establishing the rules for trading electricity produced in power plants from renewable sources with an installed power of up to 400 kW per consumption point, applicable starting May 1, 2022, when ANRE Order no. 50/2021 will be repealed.
Prosumers, both individuals and legal entities, who own electricity generation units with an installed power of up to 200 kW per consumption point and who have concluded electricity supply contracts, can benefit from the quantitative compensation mechanism provided by art. 731 para. (3) of Law no. 123/2012, allowing them to use the electricity produced and delivered to the grid over a period of up to 24 months from the billing date.
The quantitative compensation mechanism, for existing prosumers, both individuals and legal entities who own electricity generation units with an installed power of up to 200 kW per consumption point, is based on a request submitted to the electricity supplier.
Prosumers with an installed power of over 200 kW but not exceeding 400 kW per consumption point, who have concluded electricity supply contracts, will benefit from financial compensation as provided by art. 731 para. (4) of Law no. 123/2012. They can sell the electricity produced and delivered to the grid at the weighted average price recorded in the day-ahead market for the month in which the electricity was produced and delivered. Electricity suppliers, based on concluded supply contracts, will carry out financial compensation between the electricity delivered and the electricity consumed in the grid, as regulated by applicable tax laws, through compensation between the following invoices:
The validity of the electricity purchase contract for electricity produced from renewable energy sources cannot exceed that of the electricity supply contract concluded for the same consumption point. When requesting the conclusion of these contracts, the connection certificate issued by the distribution operator must be attached.
The vulnerable consumer, as defined by Law no. 226/2021 on the establishment of social protection measures for the vulnerable energy consumer, is a single person or family who, due to health, age, insufficient income, or isolation from energy sources, requires social protection measures and additional services to meet at least their minimum energy needs.
Vulnerable consumers fall into the following categories:
An informal settlement is a grouping of at least three residential units developed spontaneously, occupied by persons or families from vulnerable groups, as defined by the Social Assistance Law no. 292/2011, with subsequent amendments and completions, and who have no rights to the properties they occupy. Informal settlements are usually located on the outskirts of urban or rural areas, consisting of improvised dwellings made from recovered materials and/or dwellings made from conventional building materials, and due to their location and sociodemographic characteristics, they generate exclusion, segregation, and social marginalization. By being located in areas of natural risk (landslides, floods), biological risk (landfills, waste dumps, contaminated sites, etc.), or anthropogenic risk (safety zones or protection zones of Seveso sites, technical and utility infrastructure, etc.), some informal settlements pose a threat to the safety and health of their residents.
Social protection measures for vulnerable energy consumers can be financial or non-financial.
Financial social protection measures include grants aimed at meeting minimum energy needs, such as:
Non-financial social protection measures consist of access and connection facilities to the available energy sources necessary to meet minimal energy needs, including the prohibition of disconnection during an energy crisis, from energy sources for all categories of vulnerable consumers as stipulated in Article 4. Additionally, these measures include transparent and accessible counseling and informing the population about energy sources, costs, and procedures for accessing them, in accordance with the provisions of the Electricity and Natural Gas Law No. 123/2012, with subsequent amendments and completions, and Government Emergency Ordinance No. 33/2007 regarding the organization and operation of the National Energy Regulatory Authority, approved with amendments and completions by Law No. 160/2012, with subsequent amendments and completions.
In the event that the final invoiced price from this offer exceeds the capped final invoiced price, the capped final invoiced price will apply. According to Emergency Ordinance 27/2022 with subsequent amendments, the capped final invoiced price for electricity supplied to residential customers for the period April 1, 2024 – March 31, 2025 is:
a) maximum 0.68 lei/kWh, including VAT, for consumption made between April 1, 2024 – March 31, 2025 by the following categories of customers:
b) maximum 0.80 lei/kWh, including VAT, for residential customers whose monthly consumption at the consumption location is between 100.01 and 255 kWh; energy consumption between 255 and 300 kWh/month will be billed at a price of maximum 1.3 lei/kWh, including VAT;
c) maximum 1.3 lei/kWh, including VAT, if consumption exceeds 300 kWh/month, the entire consumption will be billed at this price.
In the event that the final invoiced price from this offer exceeds the capped final invoiced price, the capped final invoiced price will apply. According to Emergency Ordinance 27/2022 with subsequent amendments, the capped final invoiced price for electricity supplied to non-residential customers for the period April 1, 2024 – March 31, 2025 is:
a) 1000 lei/MWh, including VAT, for 85% of the monthly consumption made at the consumption location, the remaining monthly electricity consumption being billed at a price of 1300 lei/MWh, including VAT, based on a self-declaration by the legal representative for the following categories of consumers:
(i) small and medium-sized enterprises (SMEs), as defined in Law No. 346/2004 on stimulating the establishment and development of small and medium-sized enterprises, with subsequent amendments and completions;
(ii) regional operators/operators as defined in Article 2 letters g) and h) of Law No. 51/2006 on community services of public utilities, republished, with subsequent amendments and completions, providing public utility services as stipulated in Article 1 paragraph (2) letters a), b), b1), c) and h) of Law No. 51/2006, republished, with subsequent amendments and completions, the Bucharest Metro Transport Company «Metrorex» - S.A., as well as airports under the subordination/coordination or authority of the Ministry of Transport and Infrastructure;
(iii) economic operators in the food industry, identified by NACE code 10, as well as those in agriculture and fisheries, identified by NACE codes 01 and 03;
(iv) local authorities and public institutions, deconcentrated public services of ministries and other central bodies, county, municipal, or local interest companies and commercial companies, autonomous administrations, and all public and private entities providing a public service, if they are established or organized at the level of communes, towns, municipalities, counties, Bucharest municipality, and, where applicable, at the level of administrative subdivisions of municipalities or at the level of inter-community development associations, under the leadership, coordination, control, and responsibility of local public administration authorities;
(v) national research and development institutes, as defined by Government Ordinance No. 57/2002 on scientific research and technological development, approved with amendments by Law No. 324/2003, with subsequent amendments and completions.
b) 1000 lei/MWh, including VAT, for the entire consumption of public and private hospitals defined by Law No. 95/2006 on health reform, republished, with subsequent amendments, public and private educational institutions, defined by the National Education Law No. 1/2011, with subsequent amendments, as well as nurseries, public and private social service providers listed in the Social Services Nomenclature, approved by Government Decision No. 867/2015, and the framework regulations for the organization and functioning of social services, with subsequent amendments. The capping mentioned in this article also applies to situations where one of the above-mentioned entities is the final beneficiary of the electricity consumption and/or for all buildings constructed and authorized as hospitals.
c) 1000 lei/MWh, including VAT, for 85% of the monthly consumption made at the consumption location, for public institutions other than those mentioned in point b), as well as for those belonging to officially recognized religious denominations in Romania, according to Law No. 489/2006 on religious freedom and the general regime of religious denominations, republished. The remaining monthly electricity consumption will be billed at a price of 1300 lei/MWh, including VAT.
d) 1300 lei/MWh, including VAT, for non-residential consumers not covered by points a)-c).
To benefit from the prices mentioned in points a)-c), non-residential customers are required to submit a request accompanied by a self-declaration, with the final invoiced price being applied from the first day of the month following the submission of the mentioned documents.
